Privacy Policy

Purpose of this Privacy Notice

Welcome to CRESTPOINT SOLUTIONS AG Privacy Policy. At CRESTPOINT SOLUTIONS AG (“we,” “us,” or “our”), safeguarding your privacy is our top priority. We are dedicated to protecting and respecting your personal information. This comprehensive Privacy Policy outlines how we collect, use, and disclose your personal information in connection with your interactions on our website and utilization of our services. By accessing our website and engaging with our services, you explicitly consent to the practices outlined in this Privacy Policy.

Our Contact Information:

CrestPoint Solutions AG
Othmarstrasse 8,8008 Zurich, Switzerland
Telephone: 
Email: [email protected]

Data Controller

CrestPoint, as the “data controller,” assumes the responsibility for the management and processing of your personal data. In this capacity, we determine the purposes and means by which your data is collected, utilized, and safeguarded. We are committed to upholding your trust by ensuring that all data handling practices are conducted in strict compliance with relevant privacy regulations and with a focus on your best interests.

Information We Collect

We systematically collect and process various types of personal information to effectively serve and understand you:
Information You Provide: When you interact with our website or utilize our services, you provide personal details such as your name, address, email address, and phone number. Additionally, we may collect identification data, certified identity documents, financial information, and relevant business documentation.
Information from Other Sources: We may obtain supplementary information from other websites managed by us, as well as from third-party sources including introducers and business partners. This supplementary data, combined with the information you provide directly, helps us to build a comprehensive profile.
Information Collected Automatically: During your visit to our website, we automatically collect technical information such as your IP address, browser type, operating system, and engagement data. This technical information aids in optimizing your user experience.

 

Lawful Basis for Data Processing

Our data processing activities are conducted in accordance with the following lawful bases:
Contractual Necessity: The collection and processing of certain personal data are essential for the performance of our services and the fulfillment of contractual obligations to our clients.
Legal Compliance: We are required to collect and process specific personal data to comply with applicable legal obligations, including those mandated by the Personal Information Protection and Electronic Documents Act (PIPEDA).
Legitimate Interests: We process personal data to further our legitimate interests, such as safeguarding against fraud and money laundering. These activities are necessary to protect our clients and maintain the integrity of our services.
Consent: In instances where neither contractual necessity, legal obligations, nor legitimate interests provide a lawful basis, we will obtain your explicit consent to process specific personal data. This consent will be sought in a clear and transparent manner.

How We Use Your Information

We utilize your personal information for the following purposes:

Contract Fulfillment and Service Provision: Your data is essential for fulfilling contractual obligations and delivering the services you have requested. This includes facilitating the provision of products and services tailored to your specific needs.

Effective Communication: We use your information to communicate with you about our products, services, and promotional activities. This includes the dissemination of marketing materials and relevant updates.

Legal Compliance: We process your information to comply with legal obligations. This encompasses activities such as implementing anti-money laundering measures and adhering to legally mandated fraud prevention protocols.

Safeguarding Legitimate Interests: Data processing is conducted to protect our legitimate interests and the rights of third parties. This includes preventing fraudulent activities and enhancing the overall security of our services.

Notification Mechanisms: We use your data to keep you informed about changes to our services, policies, or terms of use. Ensuring transparency and fostering informed engagement are integral to this process.

Customer Support Excellence: Your information enables us to provide prompt and effective responses to inquiries and deliver robust customer support, thereby enhancing your overall experience.

Information Disclosure:

We may share your personal information with the following entities:

Group Companies and Subsidiaries: In accordance with pertinent data protection laws, data sharing may occur with group companies, subsidiaries and affiliated entities.

Service Providers: To uphold service excellence, we may disclose your information to business partners, suppliers, and subcontractors who contribute to our service provision and contract fulfillment.

Analytical and Optimization Partners: Data sharing with analytics and search engine providers is undertaken to optimize and enrich the functionality and user experience of our website.

Identity Verification Services: Data sharing with identity verification services bolsters our ability to confirm your identity, promoting secure interactions.

Legal Compliance and Authorities: When legally mandated, we may share your information with law enforcement agencies and authorities to uphold legal requirements.

Data Storage and Transfers:
Your data may be transferred to and stored outside of Switzerland, including in the UK, EEA. To ensure compliance with data protection regulations, these transfers are executed through the implementation of Standard Contractual Clauses and additional measures as required.

Your Rights:
As a data subject, you possess various rights regarding your personal information:

Access and Insight: You have the right to request information about the processing of your personal data and insights into our data management practices.

Data Portability: You can request to receive your personal data in a readily transferable, machine-readable format.

Rectification and Correction: If your data is inaccurate or incomplete, you have the right to request rectification or correction without undue delay.

Erasure: You may request the deletion of your data when the processing purpose no longer exists.

Withdrawal of Consent and Objection: If you previously granted consent for data processing, you can withdraw it at any time. Furthermore, you can object to the processing of your data for specific purposes.

External Links:
Please be mindful that our website may feature links to other websites, each governed by its unique privacy policies. We bear no responsibility for the content or practices of these external sites.

Retention of Data:
We adhere to stipulated legal retention periods and regulatory obligations when determining the duration of data retention. Following these periods, personal data is securely deleted once the retention period expires.

Governing Law: 
This Privacy Policy is governed by and construed in accordance with the laws of Switzerland.

Changes to Privacy Policy:
We reserve the right to amend this policy as necessary, and any modifications will be communicated through our website.
For comprehensive insights into our personal data management practices and any clarifications you may seek, we encourage you to reach out to us at [email protected]